Shipping policy

Evri Next Day (Free)

Next Day (if ordered before 2pm) excluding Saturdays & Sundays.

Evri aim to deliver every day of the week between 8am - 8pm

Royal Mail 24 hour (Free)

Next Day (if ordered before 2pm) excluding Sundays.

The Royal Mail aim to deliver Monday - Saturday by 4:30pm

Royal Mail Large Letter (Free)

2-3 Working Days (if ordered before 2pm) excluding Sundays

The Royal Mail aim to deliver Monday - Saturday by 4:30pm

UPS Standard (Free)

Next working day (if ordered before 2pm)

UPS aim to deliver Monday - Friday 9am - 7pm

 

Order Dispatch

We aim to dispatch same day if ordered before 2pm (Monday - Friday). Orders placed after this will be dispatched the next day. Orders placed after 2pm Monday - Friday will be dispatched the following day, orders placed before 10am Saturday will be dispatch Saturday. Orders placed on Sunday will be dispatched Monday. 

All of the above couriers do not deliver on Bank holidays, Christmas, New Years Eve or Easter. We therefore kindly ask that you plan for these events accordingly to avoid your order not arriving in time. 

 

Delivery Delays & Addresses outside of mainland UK

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. 

if you are based in any of the following areas/postcodes, due to the remote location, delivery is 2-3 days. 

Shetlands ZE1, ZE2, ZE3

Scilly Isles TR21, TR22, TR24

Channel Islands GY, JE

Isle of Man IM

Aberdeen AB31 - AB35, AB41 - AB54

Argyll FK17 - FK21, KA28, PA20 - PA78, PH30 - PH31, PH34 - PH44, PH49, PH50

Arran KA27

Dundee PH15 - PH18

Northern Highlands KW0 - KW14, AB36 - AB38, AB55, AB56, HS1 - HS9, IV1 - IV63, PH19 - PH29, PH32, PH33, PH45 - PH48

Orkney Shetland - KW15, KW16, KW17

Northern Ireland

 

Lost parcel/Non-delivery procedure

If your order is missing, marked as delivered but not received, or delivered to the wrong location and cannot be retrieved, please follow the steps below:

1. Contact us immediately once you realise your parcel is missing.

2. We will initiate an investigation with the courier to trace the parcel. Depending on the courier, this process can take between 2 to 14 working days.

3. After the investigation is complete, we will inform you of the outcome and, if eligible, offer a refund or replacement.

Please note: We are unable to issue refunds or replacements until the courier's investigation is concluded.

 

Returns

If you have received something in error, or your order has arrived broken or defective please get in touch prior to returning the item(s). 

If you've simply changed your mind or no longer require your order, please follow these recommended guidelines:

  1. Ensure the address label is clearly displayed with sender information so we can correctly identify your order, use the delivery name on your initial order
  2. Include any paperwork initially received; manuals/instruction booklets etc. within the package
  3. Protect items from damage whilst in transit
  4. Send via a tracked service

Returns are processed within 14 working days from the date the parcel is delivered back to us. 

    Return Address:

    5A Saddleback Road
    Northampton NN55HL
    United Kingdom

     

    Change of address

    If you need to change your address after ordering, please contact us immediately. If the order has not yet been dispatched, we will be able to facilitate the request. If the order has been dispatched with the incorrect address we will do our best to help you recover the parcel, however it is ultimately the buyer's responsibility to ensure their delivery address is correct.