Privacy policy
PRIVACY POLICY
Last updated: 28 July 2026
This Privacy Policy explains how KKC Kart Components Ltd, trading as Product Pro Industrial, collects, uses, stores and shares your personal information when you visit our website, contact us, create an account or purchase goods from us.
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WHO WE ARE
Product Pro Industrial is a trading name of KKC Kart Components Ltd, a company registered in England and Wales.
Company name: KKC Kart Components Ltd
Trading name: Product Pro Industrial
Company number: 06507736
VAT registration number: GB287960696
Registered office:
19 Main Road
Drayton Parslow
Milton Keynes
Buckinghamshire
MK17 0JR
United Kingdom
Trading, dispatch and returns address:
5A Saddleback Road
Northampton
NN5 5HL
United Kingdom
Email: info@productpro-industrial.com
Telephone: 01525 300728
For the purposes of UK data protection law, KKC Kart Components Ltd is the data controller responsible for the personal information described in this policy.
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PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us.
Information you provide to us may include:
Your name.
Your billing and delivery addresses.
Your email address.
Your telephone number.
Your account login details.
Your order and transaction information.
Details of products you purchase, return or enquire about.
Messages, enquiries and correspondence you send to us.
Information you provide when requesting a quotation, VAT invoice or bulk-order price.
Details provided when submitting a return, warranty claim or complaint.
Your marketing preferences.
Reviews, feedback or survey responses.
Any other information you choose to provide.
Please do not send us sensitive personal information unless it is genuinely necessary for us to deal with your enquiry.
PAYMENT INFORMATION
Payments made through our website are processed by our payment service providers.
We do not normally receive or store your complete payment card details. We may receive limited payment information, such as:
Payment status.
Payment method.
The final digits of the payment card.
Transaction references.
Fraud-screening results.
INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, we and our service providers may automatically collect information such as:
Your IP address.
Your browser type and version.
Your device type and operating system.
Your time zone and approximate location.
Pages and products viewed.
Links clicked.
The website or advertisement that referred you to us.
Shopping basket activity.
Checkout activity.
Cookie identifiers.
Website errors and performance information.
We collect some of this information through cookies and similar technologies. Please see the Cookies and Similar Technologies section below.
INFORMATION OBTAINED FROM OTHER SOURCES
We may receive personal information from third parties, including:
Shopify, which provides our ecommerce platform.
Payment providers.
Delivery companies and fulfilment providers.
Online marketplaces through which you place an order.
Advertising and analytics providers.
Fraud-prevention and identity-verification services.
Publicly available sources.
Business customers, where they provide your details as a delivery contact or authorised representative.
Where we receive personal information from another source, we will handle it in accordance with this Privacy Policy.
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HOW WE USE YOUR PERSONAL INFORMATION
PROCESSING AND FULFILLING ORDERS
We use your information to:
Accept and process your order.
Take and confirm payment.
Prepare, dispatch and deliver your goods.
Send order confirmations and delivery updates.
Provide invoices and VAT documentation.
Manage cancellations, returns, replacements and refunds.
Deal with product faults, warranty claims and after-sales support.
Our lawful bases for this processing are:
Performance of a contract.
Compliance with our legal obligations.
Our legitimate interests in operating and administering our business.
RESPONDING TO ENQUIRIES
We use your information to:
Answer product and compatibility questions.
Respond to contact form submissions.
Prepare quotations.
Deal with bulk-order enquiries.
Provide customer service.
Respond to complaints and disputes.
Our lawful bases for this processing are:
Taking steps at your request before entering into a contract.
Performance of a contract.
Our legitimate interests in communicating with customers and operating our business.
MANAGING CUSTOMER ACCOUNTS
Where you create an account, we use your information to:
Create and maintain your account.
Allow you to view previous orders.
Save delivery or contact details.
Protect your account against unauthorised access.
Our lawful bases for this processing are:
Performance of a contract.
Our legitimate interests in providing account functionality and protecting our website.
PREVENTING FRAUD AND PROTECTING OUR BUSINESS
We may use your information to:
Verify transactions.
Detect fraudulent or suspicious activity.
Prevent misuse of our website.
Protect customers, staff and business assets.
Establish, exercise or defend legal claims.
Enforce our terms and policies.
Our lawful bases for this processing are:
Our legitimate interests in protecting our customers and business.
Compliance with our legal obligations.
IMPROVING OUR WEBSITE AND SERVICES
We may use information to:
Understand how visitors use our website.
Diagnose technical problems.
Improve website speed, usability and security.
Assess product and service performance.
Develop new products and services.
Measure the effectiveness of advertising and marketing.
Depending on the activity, our lawful bases are:
Your consent, particularly for non-essential cookies.
Our legitimate interests in improving our website and business.
Where consent is required, you may withdraw it through our cookie controls or by contacting us.
MARKETING
Where permitted, we may use your contact details to send information about:
Products.
Promotions.
Special offers.
Stock updates.
Relevant company news.
We will send electronic marketing where:
You have given your consent; or
The law permits us to contact an existing customer about similar products and you were given a clear opportunity to opt out.
You may unsubscribe at any time by:
Using the unsubscribe link in a marketing email.
Adjusting your marketing preferences, where available.
Emailing info@productpro-industrial.com.
Unsubscribing from marketing will not prevent us from sending essential communications about an order or enquiry.
REVIEWS AND CUSTOMER FEEDBACK
We may invite you to review a product or provide feedback about your order.
Our lawful basis is our legitimate interest in understanding customer experiences and improving our products and services.
Where a review is published, the information displayed will depend on what you submit and the settings of the review service.
COMPLYING WITH LEGAL AND REGULATORY OBLIGATIONS
We may process and retain information where necessary to:
Maintain tax, VAT and accounting records.
Respond to lawful requests from regulators or authorities.
Comply with consumer protection obligations.
Meet product safety and recall requirements.
Comply with court orders or legal proceedings.
Our lawful basis is compliance with our legal obligations.
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OUR LAWFUL BASES
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we rely on the following lawful bases.
CONTRACT
Processing is necessary to enter into or perform a contract with you, such as processing and delivering an order.
LEGAL OBLIGATION
Processing is necessary for us to comply with a legal requirement, such as tax, accounting or consumer protection obligations.
LEGITIMATE INTERESTS
Processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
Operating and improving our business.
Providing customer service.
Protecting our website and customers.
Preventing fraud.
Managing complaints and legal claims.
Understanding how our products and website are used.
Marketing relevant products to existing customers where legally permitted.
CONSENT
We rely on consent where the law requires it, including for certain marketing activities and non-essential cookies.
You may withdraw your consent at any time. Withdrawal does not affect processing that took place before your consent was withdrawn.
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WHEN YOU MUST PROVIDE PERSONAL INFORMATION
You are not generally required to provide personal information to browse our website.
However, certain information is necessary to:
Place and deliver an order.
Process a payment.
Provide an invoice.
Respond to an enquiry.
Deal with a return or warranty claim.
Comply with legal requirements.
Where required information is not provided, we may be unable to fulfil an order or provide the requested service.
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WHO WE SHARE PERSONAL INFORMATION WITH
We may share personal information with trusted organisations that help us operate our business.
ECOMMERCE PLATFORM
Our website is hosted through Shopify. Shopify processes information needed to provide the online store, checkout, customer account and ecommerce services.
PAYMENT PROVIDERS
We share necessary information with payment providers to process payments, refunds, fraud checks and payment disputes.
DELIVERY AND LOGISTICS PROVIDERS
We share names, delivery addresses, contact information and order information with couriers and delivery providers so they can deliver and track orders.
These may include Royal Mail, Parcelforce, Evri, DPD, DHL, UPS or other delivery providers, depending on the order and destination.
IT, HOSTING AND SECURITY PROVIDERS
We may share information with providers that supply:
Website hosting.
Email services.
Cloud storage.
Customer service software.
Cybersecurity services.
Website maintenance.
Fraud prevention.
Data backup services.
ANALYTICS AND ADVERTISING PROVIDERS
Subject to your cookie choices, we may share online identifiers and website activity with analytics, search and advertising providers.
These may include Google and social media advertising platforms.
PROFESSIONAL ADVISERS
We may share information where necessary with:
Accountants.
Auditors.
Insurers.
Banks.
Solicitors.
Tax advisers.
Other professional advisers.
GOVERNMENT BODIES AND AUTHORITIES
We may disclose information where legally required to:
HM Revenue and Customs.
The police.
Courts.
Regulators.
Trading Standards.
Other competent authorities.
BUSINESS TRANSFERS
If our business or assets are sold, reorganised or transferred, personal information may be disclosed to prospective purchasers, advisers or the new owner, subject to appropriate confidentiality and data protection safeguards.
We do not sell personal information for money.
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SHOPIFY
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products and services to you.
Shopify processes personal information on our behalf to provide services including:
Website hosting.
Checkout.
Order processing.
Customer accounts.
Fraud analysis.
Store analytics.
Platform security.
Shopify and its service providers may process information outside the United Kingdom.
Shopify may also process certain information for its own purposes where permitted by law. Further information is available in Shopify’s own privacy documentation.
Using Shopify’s privacy tools does not remove our responsibility to ensure that our own practices comply with data protection law.
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INTERNATIONAL TRANSFERS
Some of our service providers may process personal information outside the United Kingdom.
This may occur where:
A service provider is based overseas.
Data is stored using international cloud infrastructure.
Technical support is provided from another country.
An international courier is used.
Shopify or another technology provider uses global systems.
Where personal information is transferred outside the United Kingdom, we take steps intended to ensure that it receives an appropriate level of protection.
These safeguards may include:
Transfers to countries covered by UK adequacy regulations.
The UK International Data Transfer Agreement.
The UK Addendum to the EU Standard Contractual Clauses.
Contractual, organisational and technical protections.
Other safeguards permitted by data protection law.
You may contact us for further information about the safeguards used for a particular transfer.
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HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, product safety and dispute resolution requirements.
ORDER AND TRANSACTION RECORDS
We generally retain order, invoice, payment and accounting records for up to seven years after the end of the relevant financial period, unless a longer period is required for a dispute or legal obligation.
CUSTOMER SERVICE CORRESPONDENCE
We generally retain routine enquiries and correspondence for up to three years after the matter is resolved.
Correspondence connected with an order, warranty claim, complaint, dispute or legal matter may be retained for longer.
ACCOUNT INFORMATION
We retain customer account information while the account remains active.
Inactive accounts may be deleted or anonymised after a reasonable period, subject to any information we must retain for legal or transactional purposes.
MARKETING INFORMATION
We retain marketing information until:
You unsubscribe.
You withdraw your consent.
We determine that the information is no longer needed.
The information is no longer accurate.
We may retain limited suppression list information to ensure that we respect an unsubscribe request.
WEBSITE AND ANALYTICS INFORMATION
Retention periods vary according to the cookie or analytics service used. Further information may be provided through our cookie settings or Cookie Policy.
FRAUD, COMPLAINTS AND LEGAL CLAIMS
Information needed to prevent fraud, resolve disputes or deal with legal claims may be retained for the duration of the issue and for an appropriate period afterwards.
At the end of the applicable retention period, information will be deleted, anonymised or securely archived where appropriate.
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COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Cookies are small text files stored on your device. They may be used to:
Keep the website secure.
Remember items in your shopping basket.
Enable checkout.
Remember your preferences.
Understand website performance.
Measure visitor activity.
Provide relevant advertising.
ESSENTIAL COOKIES
Some cookies are necessary for the website to operate and cannot normally be disabled through our consent controls.
These may be used for:
Security.
Fraud prevention.
Shopping basket functionality.
Checkout.
Customer login.
Remembering privacy choices.
ANALYTICS AND PERFORMANCE COOKIES
These help us understand how visitors use the website and identify areas for improvement.
We will use these where permitted by law and, where required, only after obtaining your consent.
ADVERTISING COOKIES
These may be used to measure advertising, limit repeated advertisements and show more relevant advertising.
Where required, these cookies will only be used after you have given consent.
You can manage non-essential cookies through the cookie banner or privacy settings displayed on our website.
You may also control cookies using your browser settings, although disabling some cookies may affect the functionality of our website.
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DIRECT MARKETING CHOICES
You have the right to object to direct marketing at any time.
You can stop marketing messages by:
Clicking the unsubscribe link in an email.
Replying using the opt-out method stated in a message.
Changing your account preferences, where available.
Contacting info@productpro-industrial.com.
We may continue to send non-marketing communications that are necessary to manage an order, account, return, warranty claim or customer service enquiry.
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AUTOMATED DECISION-MAKING
We do not normally make decisions about customers based solely on automated processing that produce legal or similarly significant effects.
Payment and fraud-prevention providers may use automated systems to assess the risk of a transaction. This may result in a transaction being delayed, declined or referred for further review.
Where legally required, you may have rights in relation to significant decisions made solely by automated means.
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SECURITY
We use reasonable technical and organisational measures intended to protect personal information from:
Unauthorised access.
Accidental loss.
Misuse.
Alteration.
Disclosure.
Destruction.
These measures may include:
Access controls.
Password protection.
Secure website connections.
Payment processing through established providers.
Staff access restrictions.
Software and security updates.
Appropriate backup procedures.
No internet transmission or storage system is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.
You are responsible for keeping any account password confidential and should contact us if you believe your account has been accessed without permission.
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YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have the following rights.
RIGHT TO BE INFORMED
You have the right to receive clear information about how your personal information is used.
RIGHT OF ACCESS
You may ask for confirmation that we process your personal information and request a copy of it.
RIGHT TO RECTIFICATION
You may ask us to correct information that is inaccurate or complete information that is incomplete.
RIGHT TO ERASURE
You may ask us to delete your personal information in certain circumstances.
This right is not absolute. We may need to retain information to comply with legal obligations or establish, exercise or defend legal claims.
RIGHT TO RESTRICT PROCESSING
You may ask us to restrict the use of your information in certain circumstances.
RIGHT TO OBJECT
You may object to processing based on legitimate interests in certain circumstances.
You have an absolute right to object to the use of your information for direct marketing.
RIGHT TO DATA PORTABILITY
In certain circumstances, you may request personal information you provided to us in a structured, commonly used and machine-readable format.
RIGHTS RELATING TO AUTOMATED DECISION-MAKING
You may have rights where a legally or similarly significant decision is made solely through automated processing.
RIGHT TO WITHDRAW CONSENT
Where we rely on consent, you may withdraw it at any time.
Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
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EXERCISING YOUR RIGHTS
To exercise a data protection right, contact us using the following details:
Email: info@productpro-industrial.com
Post:
Data Protection Enquiry
KKC Kart Components Ltd
5A Saddleback Road
Northampton
NN5 5HL
United Kingdom
Please explain:
Which right you wish to exercise.
The information or activity your request relates to.
Any relevant account, order or contact details.
We may need to request information to confirm your identity before responding. We will only request information reasonably necessary for that purpose.
There is normally no fee for exercising your rights. However, the law may permit us to charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive.
We will respond within the period required by applicable data protection law.
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COMPLAINTS
Please contact us first if you have concerns about how we use your personal information. We will take your concerns seriously and try to resolve them.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Current contact and complaints information is available through the Information Commissioner’s Office website.
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CHILDREN’S INFORMATION
Our website and products are not directed specifically at children, and we do not knowingly collect personal information directly from children for marketing purposes.
Orders should be placed by an adult who is legally capable of entering into a contract.
If you believe that a child has provided personal information to us inappropriately, please contact us.
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THIRD-PARTY WEBSITES
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy policy of any third-party website you visit.
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CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
Changes to our business.
New services or technology.
Changes to our service providers.
Changes to legal requirements.
Improvements to the way we explain our use of personal information.
The latest version will be published on this page with an updated revision date.
Where a change materially affects how we use personal information, we may provide an additional notice where appropriate.
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CONTACT US
For questions about this Privacy Policy or the way we use personal information, contact:
KKC Kart Components Ltd trading as Product Pro Industrial
Email: info@productpro-industrial.com
Telephone: 01525 300728
Trading address:
5A Saddleback Road
Northampton
NN5 5HL
United Kingdom